FAQ

How do I book an apartment/B&B?

Once we have confirmed the availability of the apartment/B&B you wish to rent, you will receive an e-mail containing instructions on how to proceed with booking and a booking form.
From the moment you receive the provisional booking form you have 24 or 48 hours to send the completed module via fax or e-mail and to pay the deposit (between 20% and 30% according to the type of apartment/B&B).
The apartment/B&B may only be considered correctly booked once you have received a booking confirmation.

How do I pay the deposit?

Via bank transfer and - only for some apartments/B&B - with credit card (Visa or Mastercard).

How do I pay the balance?

The balance is payable at the moment you check in and may be settled in cash, cheque or in Euro Travellers Cheques. Only for some apartments/B&B the balance is payable with credit card (Visa or Mastercard).

What does the price of the holiday include?

The price of the holiday includes electricity, gas, heating, cleaning during and at the end of your stay, supply of bed linen and towels and – for B&B – breakfast and daily room arrangement.

Is it possible to book a taxi to/from the airport?

Yes, only for apartments/B&B in Palermo and Mondello.
Our airport taxi service must be booked at least 48 hours prior to your arrival.
On booking the airport taxi service you will be requested to provide the following data: airline, flight number, airport, estimated time of arrival. Your booking will be confirmed via e-mail.

Where will I find the keys to the apartment/B&B?

You will be given the keys when you check in. Please remind that a meeting must be set up in advance.

When can I check in? At what time will the apartment/B&B be ready?

Generally speaking you can check in any time after 1:00 pm.
If the apartment/B&B is ready beforehand, you may be able to check in earlier.
However, we cannot ensure that the apartment/B&B will be clean before by 4:00 pm.
Please inform us at least 3 days prior your arrival, via mail or telephone, of the time of your arrival at the apartment/B&B in such a way that we can arrange for someone to be waiting for you at the apartment/B&B when you arrive.

At what time are we expected to check-out?

You must check-out by 11:00 am of your day of departure.

Is it possible to leave luggage after 11:00 am on the day of departure?

Generally yes, but you must contact the owner in order to confirm this service.

Do I have to pay a cautionary deposit?

No cautionary deposit is requested for our apartments/B&Bs.

What penalties are payable in the case of cancellation of a booking?

The following penalty charges will be applied in the case of total or partial cancellation, change of dates, change in number of guests:

• From the date of booking to up to 20 days prior to arrival: 20% of total amount for the stay
• From 19 to 7 days prior to arrival: 30% of total amount for the stay
• From 6 to 1 days prior to arrival: 50% of total amount for the stay
• From day of arrival: 100% of total amount for the stay

Should our association be forced to cancel your booking, we will inform you immediately and propose an alternative holiday in an apartment/B&B with similar or better facilities.
Should this not be acceptable and we are unable to find a suitable alternative, our association will refund your deposit in full.

Will there be other be people in the apartment/B&B I have booked?

Absolutely not for the apartments. You will have exclusive use of the whole apartment including the kitchen and the bathrooms throughout your stay.
For the B&Bs is possible that there are other groups in the same house, but each group has its own bathroom and bedroom.

Can I start my holiday on any day of the week?

Yes. There are no fixed change over days.

What are the standard bed sizes in Italy?

In Italy a double (matrimoniale) bed is normally 1.60 m wide, while a queen size (alla francese) bed is 1.40 m in width, a narrow double bed (una piazza e mezzo) has a width of 1.20 m and a single bed (singolo) is 80 cm wide. All Italian beds are 1.90 m long.

Will bed and bath linen be supplied?

Yes. All apartments/B&Bs are supplied with towels (2 per person) and bed linen. For stays of over 10 nights, a change of linen and an interim cleaning service are included in the cost of the holiday.

Will hairdryers and irons be supplied?

Yes. All apartments/B&Bs are supplied with a hairdryer and an iron.

Are pets allowed?

Small pets are allowed in some of the apartment/B&Bs although specific request should be made prior to booking.

What happens if we have a problem during our stay?

Our association supports its guests throughout their stay and, in the event of any problem, a telephone number is always available.
In the case of problems caused by guests, the cost of the resolution of the problem will be charged to the guest.

Do you have a tourist guide service?

Yes. We offer our customers the chance to participate in individual guided tours in various languages. These services may be booked either prior to your holiday or during your stay. Do not hesitate to contact us for further information.