Conditions

Information and Reservations

You can request information or reserve an accommodation in several ways:

1. sending us an e-mail
2. filling out the on-line Reservation Form
3. calling us

If the accommodation is available and if you accept our proposal and want to confirm your reservation request, you must pay the deposit within 24-48 hours (see Payments).

Payments

A non-refundable deposit of 20% of the total cost of your accommodation must be paid in advance. We accept credit cards (Visa, Eurocard MasterCard), bank transfers, checks or international money orders. Upon receipt of your deposit, we will send you a confirmation of your booking with the complete address and telephone number of your accommodation and with the directions to reach the apartment. The balance must be paid cash to the host/hostess upon your arrival.

Rates

Rates are expressed in Euro and are daily prices (unless otherwise stated) and include linen and towels (changed on a weekly basis); the use of fully equipped kitchens (for apartment rentals); all utilities (electricity, gas, heating water and air conditioning); taxes; initial and final cleaning (for apartments) and daily cleaning for B&B; complete continental breakfast (for B&B) and essentials for breakfast for the apartments (coffee, tea, sugar, ...).

Cancellation

Should you be forced to cancel a reservation for any reason and at any moment after the booking confirmation, the following is our cancellation policy, to be accepted at the reservation time:

• up to 20 days from the arrival: 20% of the total amount (losing of the deposit)
• 19 to 7 days from the arrival: 30% of the total amount
• 6 to 1 days from the arrival: 50% of the total amount
• from the arrival day: 100% of the total amount

Our association reserves the right, after the booking confirmation, in the case of force majeure resulting in the property being rendered unsuitable for occupation, to substitute a property of similar/better standard and sleeping capacity. We will contact you immediately and offer you an equivalent/better alternative. If you decide not to accept it, or if we are unable to find alternative solutions, we will refund the full deposit.

Arrivals and Departures

Please inform us at least 3 days prior your arrival, via mail or telephone, of the time of your arrival at the apartment/B&B in such a way that we can arrange for someone to be waiting for you at the apartment/B&B when you arrive. Should your arrival time be delayed for any reason, kindly contact your host/hostess directly.
Check-in is generally after 1 pm (13:00). For early arrivals, provided that you have contacted your host and that the accommodation is available earlier, you may arrange early check-ins or leave your luggage until the accommodation is ready. Please contact your host/hostess a few days before your arrival to inform him/her of your estimated arrival time.
Check-out is no later than 11 o’clock of the departure day. Late departures may also be arranged in advance with your host/hostess if the apartment is available.